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Your Loved One Is Coming Home. Here's Everything You Need to Know.

A step-by-step guide for families getting ready for hospital discharge — equipment, home health, insurance, and what to expect.

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Before Discharge Day

Don't wait until the last day. The hospital's discharge planner or social worker is your best resource. Reach out 2–3 days before the expected discharge date.

Questions to Ask the Discharge Planner

What equipment has been prescribed?

Ask for the full list — hospital bed, walker, wheelchair, oxygen — whatever was ordered.

What home health services are ordered?

Nursing visits? Physical therapy? Occupational therapy? Speech therapy? Confirm they've been ordered and by which agency.

Who arranges the equipment delivery?

The hospital usually contacts a DME supplier directly. Get the supplier's name and phone number.

Can equipment be delivered the day before?

Ideally, equipment arrives before your loved one. This gives you time to set up safely.

Documents to Get from the Hospital

Prescriptions for each piece of equipment

Each item needs a written order from the doctor. Keep these — the DME supplier will need them for billing.

Diagnosis codes (ICD-10 codes)

The hospital provides these. They're needed for insurance to approve equipment.

Copies of insurance cards (front and back)

You'll need these for every new provider and the equipment company.

Discharge summary & updated medication list

This document lists all diagnoses, medications, and follow-up instructions. Keep it somewhere easy to find.

Equipment You May Need — By Room

Not every person needs every item. Check the boxes for what's been ordered or what makes sense for your loved one's condition. If you're unsure whether something is covered, check your coverage here.

Bedroom

Bathroom

Mobility & Living Areas

Medical Equipment

🔍 Find equipment suppliers near you: Use our search below to find Medicare-approved DME suppliers in your area.

Setting Up Home Health

💡 Good news: Medicare usually covers home health visits at 100% — no copay as long as your loved one meets the requirements. The hospital typically arranges this. Your job is to confirm it's actually been set up.

What Is Home Health?

Home health means licensed healthcare professionals come to your house to provide medical care. This is different from a home care aide who helps with bathing and meals.

Skilled Nursing

Wound care, medication management, monitoring vital signs, educating the family

Physical Therapy (PT)

Rebuilding strength, balance, and mobility after surgery, stroke, or fall

Occupational Therapy (OT)

Relearning daily tasks: dressing, bathing, cooking — especially after stroke

Speech Therapy

Helps with speaking, swallowing, or cognitive issues — very common after stroke

How to Arrange It

1

The hospital usually orders it.

Ask the discharge planner: "Has home health been ordered? Which agency? When is the first visit?"

2

If it hasn't been ordered, call your doctor.

Your primary doctor or the specialist who treated your loved one can write the order. Don't assume it's handled.

3

Confirm the agency is Medicare-certified.

Ask directly: "Are you Medicare-certified?" Medicare only covers visits from certified agencies. Find certified agencies near you →

What to Expect

First visit: The nurse does a full assessment — reviewing medications, checking the home for hazards, setting up a care plan.

Typical frequency: Nurse visits 2–3 times/week. Therapy visits 3–5 times/week to start, tapering as your loved one improves.

Duration: Covered as long as your loved one still meets homebound criteria and continues to improve.

You are not alone: The home health team is there to teach you too — how to safely move your loved one, what warning signs to watch for, how to manage medications.

What Insurance Covers

🏛️ Original Medicare (Parts A & B)

Original Medicare is the most straightforward. Equipment and home health are covered under Part B.

What Medicare Pays You Pay Example
Home Medical Equipment 80% 20% (after $257/yr deductible) $1,000 hospital bed → you pay ~$200
Home Health Visits 100% $0 Nursing + therapy visits — no copay
Home Health Aide 100% $0 (limited hours) Bathing help, only when skilled services also ordered

Medicare Advantage (Part C)

Medicare Advantage plans often cover more than original Medicare — but the rules are different. Check your plan before assuming coverage.

⚠️

Network matters. You may need to use a specific DME supplier or home health agency. Ask your plan: "Is [supplier name] in-network?"

May cover extras. Some Advantage plans include over-the-counter health items, non-slip mats, or additional home safety equipment. Check your Evidence of Coverage booklet.

ℹ️

Out-of-pocket maximum. Unlike original Medicare, MA plans cap your yearly spending. Once you hit the maximum, everything is covered at 100%.

🤝 Medicaid

If your loved one has Medicaid (or both Medicare and Medicaid — called " dual eligible "), equipment and home health are usually covered at little or no cost to you. Contact your state Medicaid office to confirm what's covered and which suppliers to use.

💰 Can't Afford the 20%? You Have Options.

The 20% coinsurance can add up quickly. Here are programs that can help:

QMB

Qualified Medicare Beneficiary Program

Medicaid pays your Medicare premiums, deductibles, AND the 20% coinsurance. Call your state Medicaid office to apply.

SLMB

Specified Low-Income Medicare Beneficiary

Covers your Medicare Part B premium. Income limits slightly higher than QMB. Also through state Medicaid.

Medigap

Medicare Supplement Insurance

Plans G, F, or N can cover the 20% coinsurance. Only works with original Medicare (not Medicare Advantage). Purchase during open enrollment to avoid medical underwriting.

💙

Hospital Charity Care

Most hospitals have financial assistance programs. Ask the billing department before you leave — not after the bills arrive.

The First 48 Hours at Home

🌱 The first two days are the hardest — and the most important. Take it slow. You've got this.

📞 Who to Call When Something Seems Wrong

Don't call 911 for every concern. Going back to the ER is disruptive and expensive. Use this guide instead:

1st

Home Health Nurse Line

Your home health agency has a 24/7 nurse line. Call them first for concerns about medications, wound care, new symptoms, or anything that doesn't feel right. Post this number on the fridge.

2nd

Doctor's Office After-Hours Line

Your loved one's doctor — or the hospitalist who treated them — usually has an after-hours line. Use it for new symptoms that are concerning but not life-threatening.

911

Call 911 for emergencies only

Chest pain, difficulty breathing, sudden weakness on one side, sudden confusion, unresponsiveness, or falls with suspected injury.

🚨 Warning Signs to Watch For

After Stroke:

  • • Sudden new weakness or numbness
  • • Sudden difficulty speaking or understanding
  • • Sudden vision changes
  • • Severe headache with no known cause
  • • Loss of balance or coordination

After Surgery / General:

  • • Fever above 101°F (38.3°C)
  • • Redness, swelling, or discharge at wound site
  • • Sudden swelling in leg (possible clot)
  • • Difficulty swallowing or choking
  • • Signs of confusion or unusual behavior

This is general guidance. Always follow the specific instructions from your loved one's doctor and home health team.

💊 Medication Management Tips

Use a pill organizer with morning/evening compartments for each day of the week.

Set phone alarms for medication times, especially for time-sensitive medications like blood thinners.

Ask the pharmacist to review for drug interactions — especially if new medications were added at the hospital.

Keep a written medication list on the fridge. Paramedics and ER doctors will check it.

Never stop medications without calling the doctor first — even if your loved one "feels better."

🤝 It's OK to Ask for Help

Caregiving is exhausting. You cannot pour from an empty cup. People in your life want to help — they just don't know how to offer.

👨‍👩‍👧 Family

Assign specific tasks: grocery runs, medication pickups, sitting with your loved one so you can sleep.

👥 Friends & Neighbors

Meal trains. Rides to appointments. Yard work. "I'll bring dinner Tuesday" is a real offer — say yes.

🏥 Your Care Team

The home health team teaches caregivers too. Ask every question you have — there are no stupid ones.

Printable Quick-Start Checklist

Before Leaving the Hospital

Insurance & Coverage

Home Preparation

Emergency Readiness

Have Questions? Talk to Dottie.

Dottie is our AI care guide. She knows Medicare, equipment, home health, and more — and she can help you figure out exactly what your loved one needs.

Search for Suppliers Near You

Find Medicare-approved equipment suppliers and home health agencies by ZIP code.