Documents You'll Need for Medicare DME
Reference guide for caregivers — dmehelper.com — For informational purposes only. Not medical advice.
Documents You'll Need
Getting Medicare to cover home medical equipment can feel like a paper maze. Here's every document you'll need — what it is, who provides it, and what to do if you're missing it.
Medicare Card (or Medicare Number)
Always RequiredYour Medicare ID card shows your Medicare Beneficiary Identifier (MBI) — a unique 11-character number Medicare uses to process claims. It replaced the old Social Security-based red-white-and-blue card.
Every DME supplier must verify Medicare eligibility before delivering equipment. Without your Medicare number, the supplier cannot bill Medicare — and the order may be delayed or you may be billed directly.
Medicare mails it to you when you first enroll. If you are enrolling someone else, it goes to the address on file with Social Security.
- 1Log in to MyMedicare.gov to view and print a temporary copy of your Medicare card.
- 2Call 1-800-MEDICARE (1-800-633-4227), 24 hours a day, 7 days a week, to request a replacement card by mail.
- 3Visit your local Social Security office with a photo ID to get a replacement.
- 4Your supplier can also look up eligibility by name + date of birth + zip code while you obtain the card.
Doctor's Written Order (Prescription)
Always RequiredA signed written order from your doctor (or nurse practitioner, physician assistant, or clinical nurse specialist) specifying exactly what equipment is needed, the diagnosis, and the medical reason. Some equipment also requires a Detailed Written Order (DWO) with more specifics.
Medicare won't pay for DME without a valid physician order. The order documents that the equipment is medically necessary for your loved one's specific condition — not just convenient.
The treating physician who knows the patient's condition — not just any doctor. For complex equipment (power wheelchairs, CPAP, oxygen) it must be the physician managing that specific condition.
- 1Contact the primary care doctor or specialist managing the condition requiring the equipment.
- 2Ask specifically: "I need a written order for [equipment name] for [diagnosis]. Can you send it directly to the DME supplier?"
- 3Provide the supplier's fax number — most physicians' offices can fax orders same-day.
- 4If the doctor is unfamiliar with the process, the DME supplier can often provide a standard order template.
Certificate of Medical Necessity (CMN)
Required for Specific EquipmentA standardized Medicare form completed and signed by the physician that certifies specific medical criteria are met. CMNs are required for oxygen equipment (Form 484.02), power mobility devices (Form 484.03), and certain other complex DME. Each CMN form is tied to a specific type of equipment.
Medicare requires CMNs to verify that patients meet objective medical criteria — not just a physician's general opinion. For oxygen, it documents blood oxygen levels. For power wheelchairs, it documents mobility limitations. Missing or incomplete CMNs are one of the top reasons Medicare claims are denied.
The ordering physician completes and signs the CMN. Some suppliers provide the blank form; others submit it directly. The physician must have clinical knowledge of the patient — they cannot sign a CMN they did not fill out.
- 1Ask the supplier which CMS CMN form number applies to your equipment (e.g., Form 484.02 for oxygen).
- 2Download the correct blank form from CMS.gov and bring it to your doctor's appointment.
- 3Ask the doctor's office to fax the completed CMN directly to the DME supplier.
- 4If the CMN was completed but lost, ask the supplier whether they have a copy on file from a previous order.
ICD-10 Diagnosis Codes
Required on All OrdersICD-10 codes are standardized medical codes that describe the patient's diagnosis. Examples: J44.1 = COPD with acute exacerbation (often required for oxygen); G47.33 = Obstructive Sleep Apnea (required for CPAP); M79.3 = Panniculitis (sometimes used for bariatric equipment). The code must match the equipment being ordered.
Medicare uses ICD-10 codes to verify that the equipment is appropriate for the documented medical condition. A mismatch between diagnosis code and equipment type is an automatic denial. For example, an order for CPAP equipment must include a sleep apnea diagnosis code — not just a general 'difficulty sleeping' code.
The ordering physician includes ICD-10 codes in the written order. If you're unsure what codes apply, ask the doctor's office specifically: "What ICD-10 diagnosis codes should go on the order for [equipment]?"
- 1Ask the physician's office to confirm the ICD-10 code(s) on the order. Tell them: "The supplier needs the specific ICD-10 diagnosis code(s) on the order."
- 2Ask the DME supplier what qualifying ICD-10 codes are accepted for the equipment — they work with these orders every day.
- 3Do not try to look up codes yourself and add them to an order — the physician must document the clinical diagnosis.
- 4If the doctor isn't familiar with ICD-10 coding, refer them to the LCD (Local Coverage Determination) for that equipment — the supplier can provide this document.
Prior Authorization (PA)
Required for Complex EquipmentPrior authorization is advance approval from Medicare (or a Medicare Advantage plan) that the equipment is covered BEFORE delivery. It's required for power wheelchairs, power scooters, and certain high-cost respiratory equipment. Without PA, delivery of these items often results in a denied claim — and you could be responsible for the full cost.
For power mobility devices, Medicare requires PA because these are high-cost items with historically high fraud rates. If a supplier delivers a power wheelchair without PA approval in hand, and the PA is later denied, the supplier typically cannot bill Medicare — and may be legally prohibited from billing you either. But some suppliers will try.
The DME supplier initiates the PA request after receiving the physician order and clinical documentation. PA is submitted to Medicare or the Medicare Advantage plan (each MA plan has its own PA rules). Approval typically takes 1–14 business days.
- 1Confirm with the supplier that they submitted the PA request — ask for the PA tracking number.
- 2If you have a Medicare Advantage plan, call the number on the back of your insurance card and ask specifically: "Was prior authorization submitted for [equipment] for [patient name]? What is the status?"
- 3Do NOT accept delivery of a power wheelchair, scooter, or other PA-required equipment without written confirmation that PA has been approved.
- 4If the supplier says 'you don't need PA' for equipment that typically requires it, call 1-800-MEDICARE to verify before accepting delivery.
Face-to-Face Clinical Evaluation
Required for Complex EquipmentA documented in-person clinical evaluation by the ordering physician within a required timeframe before the order is written. For power wheelchairs: within 45 days before the order date. For oxygen: typically within 30 days. The physician's notes must document the medical findings that justify the equipment.
Medicare requires face-to-face evaluations to prevent 'prescription mills' — situations where doctors sign orders without actually examining patients. The evaluation must be documented in the medical record, and those records may be requested during a Medicare audit.
The ordering physician (or NP/PA/CNS acting within their scope). Telehealth visits may qualify for some equipment types — ask the supplier whether a telehealth visit satisfies the face-to-face requirement for your specific equipment.
- 1If the last in-person visit was more than 45 days ago (for power wheelchairs) or 30 days ago (for oxygen), a new appointment may be needed before the order can be written.
- 2Ask the doctor's office: "When was the most recent in-office visit, and will that visit's notes support a DME order?"
- 3For urgent situations, ask whether an expedited appointment or telehealth visit can satisfy the face-to-face requirement.
- 4The DME supplier can tell you exactly what the face-to-face window is for the specific equipment being ordered.
Sleep Study Results (for CPAP/BiPAP)
CPAP / BiPAP OnlyA polysomnography (in-lab sleep study) or home sleep test (HST) that documents the patient's Apnea-Hypopnea Index (AHI). Medicare requires an AHI of 15 or more, OR an AHI of 5–14 with documented symptoms (excessive daytime sleepiness, insomnia, hypertension). The study must be interpreted by a qualified physician.
CPAP is one of the most audited DME categories. Without a qualifying sleep study with specific AHI values documented, Medicare will deny coverage. The study results must be on file with both the ordering physician and the DME supplier.
The sleep study is ordered by the treating physician and performed at a sleep lab or at home (home sleep test kit provided by lab or physician). Results are interpreted by a sleep specialist or the ordering physician.
- 1Ask the ordering physician or sleep specialist for a copy of the sleep study report — you're entitled to your own medical records.
- 2If no sleep study has been done, the physician must order one before a CPAP order can be submitted to Medicare.
- 3Home sleep tests are less expensive and often faster than in-lab studies — ask if one is appropriate.
- 4The sleep study must be dated within the timeframe required by Medicare — ask the supplier whether an older study is still valid.